Privacy policy

Ware-house Gyms 
Effective Date: 5th May 2021
Last Updated: 1st November 2025

Ware-house Gyms Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data transparently and securely.

This Privacy Policy explains how we collect, use, store and protect your personal information when you:

  • Visit our website

  • Join or use our gym facilities

  • Use our mobile app or booking systems

  • Contact us

  • Participate in events or promotions

This policy complies with:

  • UK General Data Protection Regulation (UK GDPR)

  • Data Protection Act 2018

  • Privacy and Electronic Communications Regulations (PECR)

1. Who We Are (Data Controller)

Ware-house Gyms Ltd is the Data Controller responsible for your personal data.

Contact Details

Email: enquires@ware-house.uk

Website: www.ware-house.uk

2. Information We Collect

We may collect and process the following categories of personal data:

Identity Information

  • Name

  • Date of birth

  • Gender

Contact Information

  • Email address

  • Phone number

  • Postal address

Membership Information

  • Membership type

  • Attendance records

  • Class bookings

  • Referral data

  • Account history

Payment Information

Payments are processed securely by third-party providers such as:

  • GoCardless

  • Stripe

  • Perfect Gym

  • We (Where applicable) do not store full payment card details on our systems.

Health Information

Where voluntarily provided:

  • PAR-Q questionnaires

  • Medical disclosures relevant to training

This information is used only to ensure your safety.

Technical & Website Data

  • IP address

  • Device information

  • Website usage data

  • Cookies and analytics

CCTV Footage

Our facilities operate CCTV systems for:

  • Safety and security

  • Crime prevention

  • Insurance purposes

3. How We Use Your Information

We use your data to:

  • Manage your membership

  • Process payments

  • Provide gym services

  • Book classes and appointments

  • Communicate with you

  • Send marketing (where consent exists)

  • Improve our services

  • Maintain safety within facilities

  • Comply with legal obligations

  • Prevent fraud or misuse

4. Legal Basis for Processing

We rely on the following lawful bases:

  • Contractual necessity (membership services)

  • Legitimate interests (business improvement, security)

  • Legal obligations (financial records, safety)

  • Consent (marketing communications)

5. Marketing Communications

We may send information about:

  • Promotions

  • Events

  • Membership offers

  • Wellness services

  • Updates

You can unsubscribe at any time by:

  • Clicking the unsubscribe link

  • Emailing enquiries@ware-house.uk

We never sell your personal data.

6. Sharing Your Information

We may share data with trusted third parties, including:

  • Membership management software providers

  • Payment providers

  • IT support providers

  • Professional advisers

  • Legal authorities where required

All third parties are required to protect your data.

7. Data Storage & Security

We implement appropriate security measures including:

  • Secure cloud systems

  • Encrypted payment processing

  • Restricted staff access

  • Password-protected systems

However, no system is completely secure, and we encourage strong passwords.

8. Data Retention

We retain personal data:

  • During your membership

  • Up to 6 years after membership ends (legal/accounting reasons)

  • CCTV footage typically 30 days unless required for investigation

9. Your Data Protection Rights

Under UK GDPR you have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent

To exercise your rights, contact:

enquiries@ware-house.uk

We will respond within 30 days.

10. Cookies

Our website uses cookies to:

  • Improve user experience

  • Analyse website traffic

  • Support functionality

You can manage cookie preferences through your browser settings.

A separate Cookie Policy may apply.

11. Children’s Data

Our services are generally intended for individuals aged 16+. Where under 16s participate (e.g. classes), parental or guardian consent is required.

12. Complaints

If you are unhappy with how we handle your data, please contact us first.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk/
Telephone: 0303 123 1113

13. Changes to This Policy

We may update this Privacy Policy periodically.

The latest version will always appear on our website.

14. Contact Us

For any privacy queries:

Email: enquiries@ware-house.uk
Ware-house Gyms Ltd
Cwmdu Industrial Estate, Camarthen Rd, Gendros, Swansea, Sa5 8JF.